From inquiry to next step.

Turn an incoming request into an organised record, a routed task, and a reply draft. Change the rules and follow the decisions as they happen.

Explore Automation Services

Browser simulation. Uses rules and reply templates. Nothing is sent, saved to a server, or connected to your accounts. Use sample information.

Workflow / 01

Inquiry → action

  1. ReceiveWaiting
  2. ValidateWaiting
  3. RouteWaiting
  4. PrepareWaiting
  5. ReviewWaiting
  6. RecordWaiting
01 / Input

Try an incoming inquiry

Edit the sample to explore different routes.

Workflow rules Adjust the decisions

Also flags “urgent”, “outage”, “down”, “broken”, or “critical”. Timing is recognised as “within X days” or “within X business days”.

High priority and unclear service categories always pause for review.

See the routing keywords
  • Website: website, web site, landing page
  • Automation: automation, workflow, integration, document intake
  • Web application: portal, dashboard, web app, internal tool
  • Engineering tool: calculator, beam, engineering tool, sizing

Multiple matches or no match go to Intake review.

02 / Outcome

Your workflow is ready

Ready

Choose a sample, change the rules, and run it to see each decision.

A clear trail from input to action.

Run a sample to see the route, follow-up task, reply draft, and the reason behind each decision.

  • Missing details stop the workflow.
  • Uncertain or urgent requests pause for review.
  • Completed duplicates are caught on a second run.

Choose a sample or run the website inquiry.

Decision log The reason for every step

    0 completed this session

    No records yet. Everything stays in this page.

    The same pattern, connected to your tools.

    In a deployed workflow, the trigger could be a form, an email, or a document. The destination could be your CRM, project system, or an internal dashboard. Inputs, permissions, review points, and recovery steps are agreed around the actual work.

    Three things to try

    1. Run the website sample, approve it, then run it again to catch the duplicate.
    2. Select the urgent issue and see why it pauses for review.
    3. Set the connection to fail once, then use Retry to finish.
    Discuss Your Workflow